My Oxford-based client is looking to recruit a Hire Controller to bolster their operations UK-wide. The purpose of the role is to work closely with the Hire desk manager is to ensure the day-to-day management of the Hire Desk functions including processing orders for clients, dealing with sales processes including on-hires, off-hires, technical guidance, and scheduling deliveries in line with company policy and procedures.
A deep understanding of the customer buying cycle and the ability to forecast Customer Data is key to achieving targeted goals.
Ensure all enquiries and opportunities are dealt with accurately and efficiently against KPI’s and ensure the Hire Team achieves the targets set in a timely and cost-effective manner.
Ensure all hire desk duties are carried out within set Company parameters and set procedures with a high level of accuracy and detail.
Ensure a high level of customer service is delivered at all times over the phone and face to face where required.
Ensuring we communicate effectively with all stakeholders.
Maintain excellent relationships with customers and fellow team members. Upsell at all opportunities and follow up on all enquiries and leads.
Work in Conjunction with Hire Manager to manage allocated accounts to ensure we are managing client relationships and exceeding targeted expectations.
Experience in a Hire Desk role; within industry preferred.
Great Telephone manner.
Strong customer focus.
Ability to work towards targets and KPI’S.
Familiarity with data analysis and reporting.
Determined, focused, positive and enthusiastic.
Be commercially aware and be analytically minded.
Ability to problem solve and find solutions.
A smart appearance and professional manner.
IT Skills to include Excel, Word and PowerPoint.
Good communication and the ability to communicate in both written and verbal forms. Internally and externally.
Handle demands, targets, guidelines, and high-stress situations.
What's in it for you?
Salary of £28,000 - £33,000
Clear career progression